Speakap Support

What is an XID?

The XID is an unique identifier for individual users. This should be unique and can never change as this is the identifier we use to apply mutations to users.

The User Sync is a piece of software that is responsible for the user management in a network. The User Sync tracks mutations within the employee base of a client, and synchronises these changes to the Speakap platform on a (usually) daily basis. A few of the supported mutations in the User Sync are:

  • Inviting new employees to the network
  • Removing former employees from the network
  • Adding and removing users to and from business units and departments
  • Adding and removing users to and from topic groups
  • Setting a specific role for one or multiple users

How do you lookup an XID?

  1. Login to your Speakap network;
  2. Click the gear wheel on the top right of your screen;
  3. Select Users located under Network settings;
  4. Type within the search screen: XID:123456 (the number being an example) and press ENTER on your keyboard.

How to link an XID to an active account?

  1. Login to your Speakap network;
  2. Click the gear wheel on the top right of your screen;
  3. Select Users located under Network settings;
  4. Type a name of email address in the search screen to find the user;
  5. Click on the name of the user;
  6. To add or edit XID, click on pencil icon;
  7. Add or edit the XID, press ENTER on your keyboard;
  8. Click on OK to confirm the XID.